Delivery & cancellation policy

Coverage and cutoffs

We currently deliver within the serviceable pincodes shown on the home page's availability check. Next-day orders must be placed by 14:00 hub time the previous day; same-day availability, where offered, is shown at checkout and depends on stock on hand. Delivery windows are shown by slot at checkout and are not guaranteed to the minute — flowers are prepared and dispatched in batches by slot, not individually timed.

Proof of delivery

Deliveries are handed over against a one-time code sent by SMS/WhatsApp to the recipient's phone number at the time of delivery, or against a photograph of the handover where the recipient cannot receive the code directly (e.g. handed to reception or a neighbour with the buyer's or recipient's consent). Keep the code private until the rider arrives.

Changes and cancellations

You may change or cancel an order free of charge until its order cutoff. After cutoff, flowers may already be reserved, purchased, or in preparation for your order specifically, and cannot always be resold — cancellation charges apply by the stage your order has reached at the time you cancel:

• created: 0% of the order value
• demand committed: 0% of the order value
• allocated: 0% of the order value
• in processing: 100% of the order value
• ready for dispatch: 100% of the order value
• dispatched: 100% of the order value

Approved refunds are returned to your original payment method within 5–7 working days, or as store credit if you choose that option at cancellation. Where a subscription occurrence is skipped or paused before its own cutoff, no charge applies for that occurrence.

Failed or missed deliveries

If a delivery attempt fails because the recipient is unavailable or unreachable, we reattempt the same day, up to 2 attempts in total. Flowers are perishable and we are not able to hold or reattempt on a later day; if all attempts on the delivery date fail, the order is treated as a failed delivery and you will be offered a redelivery on a new date (at the standard delivery charge) or a refund per our cancellation terms above, whichever you prefer.

Quality issues and event-critical orders

If flowers arrive damaged, wilted, or materially different from the order, tell us within 24 hours of delivery with a photograph — see "Quality and complaints" in our Terms of Service. For occasion-critical orders (e.g. a specific event date), tell us at the time of ordering so we can prioritise recovery if something goes wrong; we cannot guarantee same-day replacement but we do treat date-critical failures as our highest recovery priority.